Blog Search isn't working

I reported that the search for this blog isn't working.  It seems like only the very recent posts are being searched, which is not very helpful.  Hopefully the Google/Blogger folks will be able to fix this problem for us!

Scooters

We currently have motorized scooters at the Downtown and Sunset Libraries only.

Mending procedure change (no more pink slips)

[from Peter's email]
Beginning today, we will no longer use the pink mending slips to communicate mending issues. Instead:

1. Check the item out to MENDING
2. Take the Checkout slip from the receipt printer, adding an extra inch or so at the bottom when you do
3. Write a simple explanation of the problem (spine, pages, scratched)
4. Include your initials and the date.
5. Place slip securely sticking out the top of the item.

Basha, Hamilton, and Sunset staff - If you need to send an item to Downtown mending, follow the procedure above and place in a courier bin. Downtown staff will place the item on the Mending shelf

Downtown staff - Please all mending on the mending shelves in the Circ work area.A separate process will be set up for Rush mending and Replacement items.

Missing Top Margin in Word 2003?

Check out this page for help if you can't find the top margin in someone's document in Word 2003:
http://www.pratie.com/playground/misc/word2003/

Apparently there's a white space 'toggle' at the top of the page. . .

Easy way to start a new page in Word

Looking for an explanation of margins to be able to give to our patrons and ran across this. . .

From Microsoft Word 2003 for Dummies:
Starting a New Page
You can choose two ways to start a new page in Word. . . :

• Horribly wrong: Keep pressing the Enter key until you see the row o' dots tha tdenotes the start of a new page. . . .
• Impressively neat: Press Ctrl+Enter. Voila! New page.

I'm embarrassed to admit I didn't know this. I know the trick in Excel to force the line to wrap in the cell (Alt+Enter). Maybe I should read the rest of the book!

History Dept. Staff & Volunteers

from Lynne:

Jean Reynolds from the city's history department has begun a new research project about the San Marcos Hotel. Her staff and volunteers will be coming regularly to use view the Chandler Arizonan on our microfilm reader and save the images to a flash drive. A log plus a flash drive will be stored at our desk for researchers to use. See the white folder called San Marcos Hotel Research Project on the shelf with our notebooks (Policies, Reference Volunteers, Best Sellers, etc.). Each person who needs this material will ask for it at the desk and then return it after use. Thanks for your cooperation!

 

SCREEN IT! Movie analysis

Just a reminder that we have a subscription to Screenit.com for people who want to know more details about what's in a movie - everything from sex/nudity to0 profanity to "disrespectful/bad attitude."

Their description: "Screen It! was created to give parents a way to access the content of popular entertainment their kids are exposed to. It is not intended as censorship. Rather, it is designed to allow Hollywood and independent filmmakers to continue to produce movies, videos and DVDs while informing parents of the content in them. Some people argue over the moral quality of films while others want to ban certain releases that contain material that particularly offends them."

"cplyouth" is the login. Password is the same as our #2 login for B&T (check large Rolodex under "Movie ratings" if you don't remember.)

Random Color of the Day - Drug Testing

Anbolyn shared the site where people can see if they're supposed to go in for drug testing (usually court-ordered): http://www.tasc-arizona.org/ Click on "Random Colors of the Day."
I know they can call in and get the colors of the day, which would probably be a better option. The telephone for TASC is 602-254-7328.

Slow Gmail tip

From Saren's email:
Just wanted to let you know that Gmail has been kind of slow to connect on the public computers today, and may not connect at all for customers. I had Paul take a look at it, and there is probably not much he can do about it right now, but he did say when customers are trying to connect to Gmail and it is not loading, they can click on a link on the lower right hand side of their screen, which would say Load Basic. This should speed up the connection process.

No trash in new image

Paul informed me that there is no trash in the new image. When someone deletes something, it is permanently deleted. No need to find it to delete it permanently from the trash any more!

New Weeding Procedure

Ginger's email:
We have a new method of counting the number of items that we weed/deselect/pull from the collection. This method will distinguish those things that we withdraw due to age, condition, inaccuracy etc. from those that we lose via other means such as missing, lost, damaged, claims returned.

Beginning April 1 change the location on those items that you are physically (item in hand) pulling from the collection to a new home location called WEEDED .

This is easily accomplished by using the global edit feature in workflows. This applies to all materials other than periodicals. Periodicals still need to be deleted. A monthly report will be run that will change all items that have the home location of WEEDED to a home location of delete.

Culture Passes in catalog

Myron fixed it so that you can find Culture Passes in the catalog. Best way is to do a Title Search for "Culture Pass" or a keyword for "Culture Pass Program."

New Phoenix Library hours

New Phoenix Public Library hours start today:

11 a.m. - 7 p.m. on
Monday
Wednesday
Friday

9 a.m. - 5 p.m. on
Tuesday
Thursday
Saturday

1 - 5 p.m. Sunday at
Burton Barr Central Library
Cesar Chavez Library
Cholla Library
Ironwood Library
Juniper Library
Mesquite Library
Palo Verde Library
Saguaro Library

All other locations closed Sunday.


http://www.phoenixpubliclibrary.org/spotlight.jsp?lwbid=8937

Updated municipal complex map

Someone recently updated the Municipal Complex Map to show where the future city hall is:
http://www.chandleraz.gov/default.aspx?pageid=338
And did you realize that they're constructing a new parking garage on the corner of Boston and Washington, across from the old one? (Next to the future fire headquarters.) Hopefully that will give our parking lot some relief!

Here's a link to the pdf, which is good for printing. I'm putting some copies in the cabinet with the maps and tax stuff, which Betty is organizing for us (thanks, Betty!).
http://www.chandleraz.gov/Content/MunicipalComplexMap.pdf

If you're trying to find the map on the city's site, the easiest way I've found to locate it is to just do a search for "map" in the search box. Let me know if there's something more intuitive.

Goodwill Career Center

You can find a link and info about the Goodwill Career Center in /Internet Resources/Jobs and also in /Adult Ed under Other Adult Ed Programs.
We recently received a flier advertising their free GED Program:
Orientation: Every 2nd and 4th Monday from 9:30 - 11:30 a.m.
Please bring:

1. Social Security Card
2. Birth Certificate
3. Photo ID

Session hours are

Monday 12-4
Tuesday 10-2
Wednesday 10-2
Thursday 12-4
Friday-no GED session

Note: 1st Wednesday of every month, no GED session
930 N Alma School Rd, Chandler AZ 85224 480-792-0758 (always a good idea to call before going.)

Software on the Public PCs

For the record, if you don't remember what software we have on our public computers:
-Microsoft Office 2003, which is most of the following programs:

• Word 2003
• Access 2003
• Excel 2003
• Publisher 2003
• PowerPoint 2003
• Office Picture Manager
• Internet Explorer 6.0
• Paint

-Other: Record Now Version 7

-On ReadyRef and Lab 1-3(?): Mavis Beacon Teaches Typing, WinWay Resume Deluxe 16

Reminder: We can convert Word Documents from Word 2007 to Word 2003 on the Ready Ref computers. Michelle has instructions on Sunset's blog for doing this.

New Mesa Library Hours

Effective Sunday, January 4, 2009 all City of Mesa Library branches will have the following modified hours of operation:

Main Library
Monday - Thursday: 10 a.m. to 7:00 p.m.
Friday - Saturday: 10 a.m. to 5:00 p.m.
Sunday: Closed

Dobson Ranch Branch Library
Red Mountain Branch Library
Monday: Closed
Tuesday - Wednesday: 10 a.m. to 7:00 p.m.
Thursday - Saturday: 10 a.m. to 5:00 p.m.
Sunday: Closed

Tax info page

The tax page will be updated regularly as forms come in and tax help sites set their hours. Lynne gave me the AARP tax help schedule, which has been posted there:

http://chandlerlibrary.org/internet/tax.htm#help

There's a graphic link on the lefthand side of the homepage, which you may have noticed:

How to print someone's receipt on the receipt printer

Paul fixed it so that we can print receipts on the receipt printer attached to the PC Reservation console. Basically, he set it up so that it opens Notepad, and this means it will format correctly. You do need to delete some of the extra stuff that comes up, though:

1. Open the person's account and go to their Checkouts.
2. File -->Print (will open their Checkouts in Notepad)
3. (In Notepad) delete everything but the books.
4. File-->Print again in Notepad (receipt printer should automatically be selected, but make sure).

Clearing the receipt printer buffer

[Updated 12-30-08] You know how irritating it is when you print something that makes the receipt printer go nuts and it won't clear the print job for ages? Thanks to Paul, we now have a way of doing that.

1. Turn off the printer.
2. Double click on the Restart Printers.bat file on the desktop.
3. Turn the printer on while holding the select button until it beeps at you.

Let me know if this does or doesn't work for you!

Books returned from other libraries

Reminder that Chris Koeth's list of other libraries' books accidentally returned to one of our libraries is here:
F:\LIBRARY\LIBRARY\Book Returns\Non-Chandler Book Returns

Keep in mind that there's a bit of lag time between when it gets returned and when it's dealt with.

GED transcripts

From Saren's email:
". . . Adult Ed. staff have access to pull up the test scores for students through the Arizona Dept. of Ed. site with a special login. It does not matter if the students did not take the test at our location. Adult Ed. can print off a certified copy or just a copy of the student's GED transcripts. After a certain year (depending on the year the test was taken) they are only able to print off a copy of the results.

I also found out that sometimes students are issued a business check from DES to pay for the GED test, and that is acceptable. They just will not accept any personal checks."

Foreclosure assistance

From the East Valley Resource Coalition listserv. Added these to the http://chandlerlibrary.org/internet/homes.htm page (on the left)

Foreclosure assistance is also available through:
AZ Foreclosure Prevention hotline.
http: www.azgovernor.gov/MortgageHelp.asp
1-877-448-1211

Homeownership Preservation Foundation (national organization)
http://www.995hope.org
1-888-995-HOPE(4673)

GED test dates through March

Adult ed gave me the GED Test dates for next year, but Donna wants to post the next few months, just in case something changes:
http://www.chandlerlibrary.org/core.htm#GED%20Testing
Update: will keep a rolling 3-4 months out of GED test dates on the Adult Ed page.

I Qor (Call center/collections agency in Boyer Building)

We've had a couple of people recently needing the phone number for the collections agency at the top of the Boyer Building. It was kind of a pain to track down, as a search for "Iqor" in Chandler gets job ads but no address/phone number. A search in Reference USA found this company at that address:

Allied Interstate Inc 55 N Arizona Pl # 505, Chandler AZ 85225
phone (480)610-3000
fax (480)782-7007
toll free (800)469-9091
Branch of I Qor Inc [according to their website, it's really iQor]

English classes at Chandler Christian Community Center

They're still offering English classes at the CCCC, but they won't be having any more until the beginning of the year. They're expanding their offerings and said they'd send us a flier when they have one. They do not require any documentation to participate in their classes, something to keep in mind for folks who don't qualify for ours.

Chandler Holiday Assistance Programs

[A copy of the flier is on Lucy's and Desi's desktop - from Lilia Gonzalez from Chandler Housing & Redevelopment Division]
The following is a flyer meant to assist you in knowing where to refer families who are in need of holiday assistance and for the Chandler community to provide donations and assistance:

Chandler Christian Community Center: (480) 963-1423
345 S California St, Chandler 2008 Operation Santa Registration
Limited to Chandler children 17 and under. Cannot register at another location also. Must bring birth certificates, proof of address and proof of income for all members of the household. Although people are very generous, not ALL families will be adopted, but ALL THE MINOR CHILDREN will receive gifts. Sign up dates are as follows..
October 29, 1pm-3pm, October 30, 1pm-3pm November 5, 9-11am, November 6, 9-11am, November 12, 1-3pm, November 13, 1-3pm, November 18, 9-11am, November 19, 9-11am, November 20, 1-3pm

Kyrene Family Resource Center: (480) 783-3172
1330 East Dava Drive, Tempe AZ
Assist families whose children attend schools in the Kyrene School District. Adopt a Family program available. Contact Roxanne Richardson: rricha@kyrene.org
Donations accepted and registration for assistance now until December 18th.

Salvation Army Chandler Corps: (480) 963-2041
Christmas Assistance Registration-85 E. Saragosa St., Chandler
Christmas 2008 Applicants must be residents of Chandler, Gilbert, Higley, Queen Creek, or Sun Lakes sign up dates are as follows: November 3, 4, 5, 6, 7, 10, 12, 13, 14, 15, 17, 18, 20, & 21 9:00am -1:00p.m. Applicants must bring a birth certificate for each child in household, picture ID for all adults, proof of current address, proof of income and proof of expenses. Donation needed for the holiday season include hygiene kits, food for the food bank, diapers, Thanksgiving Dinner needs. Contact for additional donation items needed and a variety of volunteer opportunities!

St. Vincent De Paul, St Mary’s Church: (480) 814-7778 Call for specific program dates and criteria. They are interviewing existing families to determine eligibility.
Boys and Girls Club: (480) 899-8302 Will assist 30 families that have children that are current boys and girls club members. Families have already been registered.

Chandler Cap Office: (480) 963-4321 Registration ended on October 22nd, 2008. Families who attend workshops will be able to earn tickets to purchase gifts for their children for Christmas.

Community Information and Referral: (602) 263-8856 Call 7 days a week 24 hours a day. Information and referral line to various social service agencies including holiday assistance programs.

St. Andrews Church- Assisting headstart families this year. Families must have children attending Headstart program.

A & A Cottages: (480) 792-0265
Assists young moms, teenage girls, and foster families. Donations help foster children in group homes, transitional homes and teenage mothers with infants in transitional housing. Donations needed for the holidays are gift cards (retail), sheets and towels, Adopt a Group Home, infant items. Donations accepted until December 12th. Contact Dorothy Corey at 480-792-0265

Advocates for the Disabled: (602) 212-2600
Assists individuals with disabilities and homeless. Donations needed for the holiday season include food (for the Emergency food pantry), cases of bottled water, new socks. Donations are accepted November through January. Contact Sherry Whitener.

Center for Prevention of Abuse and Violence (CASA): (602) 254-6400
CASA “Adopt a classroom” Holiday Gift…
For as little as $100 ($8.34 per month) you can prevent sexual abuse before it happens and STOP the abuse from continuing by funding a Casa abuse prevention program to an entire classroom of nearly 30 children. Statistically, there are as many as 7 children in each classroom who will be molested an average of 8 years. Your donation means Casa can save hundreds, hopefully thousands of children in the next year. Last school year, as a result of Casa’s prevention programs in schools, 18 children disclosed to Casa they were being sexually abused, and these cases were turned over to police. Help Casa identify and help many more children this Holiday!

A New Leaf: (480) 792-0265 A New Leaf provides homeless families with children temporary shelter. Donations needed for the holiday season include grocery store gift-cards for the Holiday Meals program, retail gift cards for families to purchase clothes, necessities, underwear & socks, full size hygiene items, new towel sets, twin size sheets and blankets, sweatshirts & bottoms, jackets, board games, books, diapers, baby wipes, umbrella strollers, high chairs, portable cribs and learning activity toys. Contact Heidi Anderson for a complete list. All items need to unwrapped and delivered by 4 p.m., December 8th to 845 E. University Dr. Mesa, AZ 85203.

Chandler Fire Department Christmas Program
This program is for Christmas time only and not ongoing through the year. The CFD assists families whose names come via Chandler School District (Susan Horan). The CFD assists approximately 100 families each year. The CFD does not do sign up via phone calls or walk-ins.

Hamilton High School: (480) 883-5182
Hamilton High School adopts needy families with children that attend the school. Donations needed this holiday season include clothing, grocery gift cards, toys for younger siblings and teenage items. Contact Dia Mundle for more information. Donations accepted until December 12th.

Hartford Sylvia Encinas Elementary: (480) 812-6723
The Friends in Need program at the school helps families throughout the year with emergency needs. Currently, this program has 19 families needing assistance this holiday season. Donations needed include basic needs such as food, clothing, towels, cleaning supplies and toys. Families can also be adopted or donations are accepted. Please contact one of the following staff for further information: Eileen Carey (480) 812-6723 carey.Eileen@chandler.k12.az.us, Maria Doom (480) 812-6767 doom.maria@chandler.k12.az.us, Juanita Vasquez (480) 812-6751 vasquez.Juanita@chandler.k12.az.us.

Save the Family: (480) 898-0228
Save the Family provides assistance for homeless families. Families can be adopted for the Thanksgiving and/or Christmas season. Please contact Tim Lidster (480) 898-0228 ext 245 for more information and deadlines.

Neighbors Who Care: (480) 895-7133
Neighbors Who Care offers assistance to the elderly and homebound with meals and transportation assistance. Donations needed this holiday season are gas cards from Safeway. All donations will go towards the grocery van, which transports clients to the grocery store for food.

My Sister’s Place: (480) 821-1024
My Sister’s Place provides domestic violence victims and their children with safe shelter, meals and basic needs for 30 – 45 days. The Christmas program relies solely on donations. A list of specific needs is available by contacting Peggy Dudinyak at 480-821-1024.

*Please let families know they can only sign up at one location since Chandler agencies will be sharing client names on one central list to avoid duplication of efforts.

Dealing with Reorders

Ginger reminded me to clear out my reorders from Sirsi, and I had to get help remembering the steps. This is mostly for me. . .

1. Shift F12 to Edit Item
2. Change Search field to General
3. Click Set Options for Item Search button on top left of that window
4. Enter your criteria (e.g. Item type, language)
5. Choose Reorder as location
6. Click Enter
7. Click Enter
8. Click item you want to deal with
9. Click Modify Copy
10. Click on the copy that says Reorder if more than one copy comes up and then Modify Copy again.
11. Change Home Location to Delete
12. Click Ok
13. Click Return to search list.

The same thing will work for Discards, just choose Discard as the location, instead of Reorder. This information is also (pretty much) found here: https://chanwik.wikispaces.com/Discarding+Procedures+and+Practices

Morningstar Trial - reminder

This from Lynne -
We seem to have renewed interest in getting online information from Morningstar. Currently we have a trial going on (see notes at Lucy and Desi) which gives free access to the full content of Morningstar. When that goes away, however, our customers can still have remote access to the print version of Morningstar by going to http://mfb.morningstar.com . Subscriber ID is the ref desk email address and password is library. Perhaps because the ICMA rep was here recently, city staffers have asked for this info. You may have to remind them that Morningstar's specialty is mutual funds (they won't find anything about financial services such as ICMA). They also include stock info, but not in the same depth as our print version of Value Line.

Computer card to regular card - glitch

David just shared with me something I didn't know. When you switch a person's card from computer card to a regular (e.g. Adult) card, you must Renew Privilege (Alt F11) for the user, before they will be able to check items out, even if the date on their card appears fine. It's this glitch that is the reason why sometimes when we've turned a computer card into a regular card, they still get the message that no more charges are allowed.
After you've renewed their privilege, you can remove the date if they're a Chandler resident.

Historical directories

For the record, the Chandler Museum has a few OLD city directories (from the 1930s, the staff person told me). Mesa Library has quite a few (later ones should include Chandler), and they are in the Mesa Room, which is open limited hours. Anna is the person who is in charge of this room, and it's best that people make reservations in advance. It's open approximately 10:30 - 4. Telephone is 480-644-2207.

Addendum from Lynne:
Note that this info is included in the Wiki, too.

GED testing changes updated online

I updated the GED testing info online according to what Donna gave me. I put the updated date and tried to draw attention to the changes on the homepage in the lefthand blue navigation bar. When Donna gives me the final version, I'll be adding the pdf brochure to easily print out. Please let me know if you see any errors or anything that might be confusing. Thanks!

Christmas Tree permit change - no lottery!

They're doing things pretty differently this year. Starting October 10, you can purchase a Christmas tree-cutting tag at selected (none in Chandler) Big 5 Sporting Goods stores. More info: http://www.fs.fed.us/r3/tonto/news/2008/080902.shtml
I'll post to the More Than Books blog. . .

Court-ordered community service

Today I stumbled across this great page on the city of Tempe's site, listing options for those seeking to do court-ordered community service hours:
http://www.tempe.gov/volunteer/court-ordered%20community%20service.htm
I printed off a page with East Valley agencies and am putting it in the volunteering file. I'll probably link to it from our volunteering page, in case we need to refer to it in the future. Might be a good job for a volunteer, to update this list. . .

I was hoping to get a list from Maricopa County, but the woman at the Community Restitution Program said that they only work with Adult Probationers, and that if we get one of them, have them call 602-619-1914 to speak with John, who can assign them to a community service job.

I think mostly what we get are lesser offenses, like DUIs, which don't involve probation. I spoke with someone at the Chandler Municipal Court, and she says they don't have a list (non since she's been there). They are told to go to "any nonprofit." This is probably where most of the people we get are coming from.

Queen Creek residents/Queen Creek library

Just found out that people who live in Queen Creek but are Pinal County residents must pay for a Maricopa County Library District card, even though they have a branch in Queen Creek. At the moment the fee is $40/yr, but it goes up to $50/yr in September.

Volunteer Orientation Dates

Tara gave me the next few months' volunteer orientation dates here at the Downtown Library, if people ask:

• Wednesday, August 27, 4-6pm
• Wednesday, September 24, 4-6pm
• Wednesday, October 22, 4-6pm
• None in November or December

People should let her know if they plan to attend and may bring their application to the orientation or send it to her ahead of time.

GIMP - new photo editing program

Jeff mentioned that we're going to have the (unfortunately-named) program GIMP (GNU Image Manipulation Program) on our public computers with the forthcoming image. Jeff says it will probably be a while till it is installed, and that Sunset will get it first. I thought we might want to familiarize ourselves with it, because it's certain we'll be getting questions about how to use it as soon as we make it available to the public. It's installed on Lucy and Desi, and there is a shortcut on the desktop to it.
From Wikipedia:

Typical uses include creating graphics and logos, resizing and cropping
photos, altering colours, combining multiple images, removing unwanted image
features, and converting between different image formats.
It is often used as a free software replacement for Adobe Photoshop, the
most widely used bitmap editor in the printing and graphics industries; however,
it is not designed to be a Photoshop clone.

Here's the User Manual for the current release, if you're needing help.

Valley Metro, anyone?

I just have a dickens of a time using the Valley Metro site to find routes. I can never seem to find the right cross streets to put in, and am constantly being given a list of streets and landmarks that have nothing to do with what I put in. Does anyone feel confident in their skills at finding bus routes? Please, if you understand the site, will you help me? I am tired of cringing when people ask me about bus routes, and if things keep going the way they're going (viz. gas prices & the economy), we're probably going to be seeing more and more folks taking the bus. Wonder if we can get someone from Valley Metro to come help us? Or maybe I just need to get my brain to engage. . .

Remote Authentication Troubleshooting

I keep calling Jeff for help about remote authentication problems and finding out that there isn't a problem (sorry, Jeff!). This is for me, more than anyone (thanks, Jeff!):

Patron can't log into databases remotely. . .

• Of course, check their card number and PIN.
• Card or PIN wrong? If the card or PIN have to be fixed, keep in mind that the card will still not work until 15 minutes after (probably) the (next) hour, when the Unicorn Server syncs with the EZProxy database. (If you made the update at 1:10, it should be available after 1:15, but if you made the update at 1:20, it will not be until after 2:15.)
  
• Card number and PIN were Ok to begin with?
  

• Try to duplicate their problem using our PCReservation computer.
• See the instructions taped onto the base of the monitor about using the Remote Desktop to do this.
• Try their card and PIN to access one of the remotely accessible databases (e.g. Masterfile), and if that isn't working, try your own card and PIN or one of the guest cards in the drawer.
  
• If none of the cards works, it could be an issue of the server having problems. Report this to Jeff.
  
• If your card works, but theirs still does not, you might let them try a guest card and PIN (test it first).
  
• If the guest card that worked for you does not work for them, you could try having them clear their cookies and temporary Internet files in the browser settings (in IE 6.0, it's under Tools/Internet Options).
• If that doesn't work, it could mean that it's an issue of the port's being blocked on their end [see following].

If you didn't make any changes to their card or PIN, ask them if they are at work and if there's a possibility that Port 2048 may be blocked. This is a port that most serious firewalls will block (not usually home computer firewalls) and would have to be specifically unblocked. They will need to ask their IT folks about this. It has also happened that someone has had a hardware firewall at home. They will need to disable it or figure out on their own (we cannot do this for them) how to unblock port 2048 to use our databases.

If all else fails, you can contact Jeff. . . :-)

Meebo Tips from their Troubleshooting Guide

I keep getting logged out of my IM account
<snip> Try clearing your cache and refreshing your page. If you don’t know how to clear your cache [see Clearing your cache below]
Once you've cleared your cache, go to http://www.meebo.com/ and hold down the ctrl key and F5 function key simultaneously. This will force the browser to load the most current meebo source with the latest updates.

I can’t sign into meebo
If you're unable to sign in to meebo it can mean a number of different things. Please check the following:
1. Check your network connection. [this probably won't be the case]
2. Make sure your username and password for the particular network you’re accessing are correct and match. [we have it saved, so this probably won't be the case]
3. You may have logged into a network and not been properly logged out…wait about 5-10 minutes and try again. [this might affect us, unfortunately - we probably need to make sure to log out before signing in at the other machine]
4. Try using another browser.[i think this means closing that window and opening a new browser window]
If you've checked the above mentioned possibilities, send an email to comments@meebo.com

I can’t get the meebo web site to load properly
1. You may be behind a firewall that’s interfering with your access to meebo.Try https://www.meebo.com/. [?]

Clearing Your Cache/Cookies
Many issues can be alleviated by clearing your browser's Cache and cookies. Before you clear your cache and cookies for the first time, close all of your browsers, then open up a new one.

For Internet Explorer users:

1. Click on “Tools”
2. Select “Internet Options” from the drop-down menu
3. Click on the “Delete” button in the section for Browsing History
4. Click the buttons to “Delete files…” and “Delete cookies…” or click on the
“Delete all” button
5. Click “Yes” in the confirmation dialog box

[and this is interesting]
You should also every now and then force your browser to load the most current meebo source with the latest updates. To do this, go to www.meebo.com, hold down the ctrl key and f5 function key simultaneously.

BBB Phoenix change

BBB Phoenix is now The Better Business Bureau of Central, Northern & Western Arizona. I'll change the consumer pages to reflect this.

FT Library-related journals in Masterfile

American Libraries 01/01/1975 to present
Book Links 01/01/2002 to present .5 mo. embargo
Booklist 01/01/2002 to present .5 mo. embargo
Computers in Libraries 07/01/1993 to present
Feliciter (Canadian Library Association) 06/01/2001 to present
Library Journal 01/01/1975 to present
Library Media Connection 01/01/2003 to present
Library Technology Reports 05/01/2002 to present
Library Trends 01/01/1997 to present
School Library Journal 01/01/1975 to present
South African Journal of Library and Information Science 01/01/1995 to present

Sync your Lotus notes contacts

Do you find that you have two different address books in Lotus Notes and Domino Web Access (the web version of Lotus Notes)? Try this to sync them. You may find that you have duplicate contacts initially, so you might need to clean them up.
1. (**When you're logged into Lotus Notes at your desk**) From the Inbox, click Actions
2. Click Synchronize Address Book

AZ Rep articles - try (this) before you buy!

I've noticed that oftentimes there are Arizona Republic articles out there for free, where if you do an archive search on AZ Rep and it says that you will need to buy the article.
E.g. Did an archive search for it. Then did a Google search for the exact title: New law brings curfew, limits for teen drivers and found this article:
http://www.azcentral.com/specials/special12/articles/0604teendriver0604.html

I have a feeling this is the case for articles that are more recent and/or more popular or "important."

Consumer Reports in Masterfile - no embargo!

Ted discovered that Consumer Reports no longer has a 3-month embargo in Masterfile Premier! Happy day! See for yourself (June). They're also doing something new with graphics on the search results page, as you'll see. It looks like they don't have February or March of this year just yet.

Scanner documentation

See the instructions for our new scanner here. You'll need to click on CanoScan LiDE25/60 Scanning Guide (WIndows) LiDE2560scanningguide-e.exe (under Guides and Manuals) and then download the manual. I'm going to ask Joseph to condense it to one sheet for us.

Finding a Tutor

We sometimes get parents asking for recommendations of tutors for their children, and this article is a good one for them about where to look for tutors and what questions to ask:
4 Steps to Finding an Excellent Tutor for Your Child

Photos from newly remodeled Saguaro Library

I went to the Phoenix Public Library's Saguaro Library for a Reforma meeting on Wednesday 6/11. See my photos Some things to take inspiration from. . .

Greater Phoenix Digital Library - lag time

Myron has to download records of new items the GPDL acquires, so it's possible there could be something we own in that collection that's not in our catalog. You might doublecheck there for an item - Anbolyn and I have both found items there recently that weren't in the catalog.

AZ Rep microfilm has local sections

I rediscovered today that the Arizona Republic microfilm has all of the Valley sections (e.g. Chandler Republic, of course, but also Mesa, Tempe, Gilbert, Scottsdale, NW and NE). Had someone needing an article from the Gilbert Tribune that neither he nor I could find online, and he'd tried the Southeast Regional library, who'd looked in their database with no luck. BTW, it IS possible to use the Internet on the fiche/film reader computer. Just try going to MS help and then going to help online. I was able to send him an email with the article attached from that computer.

Updated Adult Ed info

Donna gave me the fall English class registration info, as well as summer Learning Lab hours and summer Basic Writing Workshop dates/times, so they're posted now.

When will I get my stimulus payment check?

Had a question tonight about when a patron would be getting his check. This is pretty easy to find out (it's prominent on the IRS homepage), but FYI:
http://www.irs.gov/irs/article/0,,id=180250,00.html
And it's a reminder to always do direct deposit (so much quicker)! Current as of 5-6-08:
DIRECT DEPOSIT
Last two SSN digits: / Payments will be transmitted no later than:
00 through 20 - May 2
21 through 75 - May 9
76 through 99 - May 16

Paper checks will also go out based on Social Security number. For Social Security numbers ending in 00 through 09, the paper checks will be mailed starting May 9 and will continue through May 16. A similar process will be repeated in the following weeks.
PAPER CHECK
Last two SSN digits: / Payments will be mailed no later than:
00 through 09 - May 16
10 through 18 - May 23
19 through 25 - May 30
26 through 38 - June 6
39 through 51 - June 13
52 through 63 - June 20
64 through 75 - June 27
76 through 87 - July 4
88 through 99 - July 11

Phoenix Mag Top Doctors issue

From Anbolyn:
"The April 2008 edition of Phoenix Magazine, the Top Docs issue, is now behind the ref-desk. I put it next to the Book of Lists. It is now a non-circulating item."

Travel books spine labels - from Myron

Email from Myron: "All travel books will use the publisher/guide name as its cutter -- not the author or location name. These have been somewhat inconsistent, but I'm confident that putting FODORS books together and LONELY Planet books together will be most effective for patrons and staff..."

DVD burner on laptop

Not sure if we'll need it, but FYI: Ron installed a DVD burner on the laptop (it's the one in the cloth bag, NOT the Thinkpad we use in the Quiet Lab). This means we can view DVDs and burn to a DVD (as well as a CD).

Solution to demand to install at ref desk

You know when you're surfing at the ref desk, and suddenly your browser is demanding that you install something from a Microsoft Office disk?: "The feature you are trying to use is on a network resource that is unavailable." You try to cancel the install and you get an error message and get caught in an annoying loop for a few seconds?
Ron and Jeff have given us a solution. Paste this in the dialog box: p:\apps\microsoft\office\2000SP3\disk1
Jeff says we may have to do this again periodically.

GED testing tidbit

Learned from Donna today that people who have never taken the GED test don't have to start by taking the entire thing (comprised of 5 sections). They DO have to pay the $65 up front, though, and then they can take one or more section at a time. Retesting in a section they don't pass is still $10 a test. Not clear on whether they still have to pass it within 3 years or if they really only have 3 times that they can take a section. . .

AZDocFinder

Something happened to AZDocFinder, and our link was bad. It looks like they're not maintaining one big site, but rather you now have to go to the specific regulatory board to find some medical professionals by specialty. Here's what you'll see when you go to what is now the "AZDocFinder" page http://www.azdocfinder.gov/ :
Medical Board: www.azmd.gov
Regulatory Board of Physician Assistants: www.azpa.gov
Osteopathic Board: www.azosteoboard.org
Chiropractic Board: www.azchiroboard.com
Naturopathic Board: www.npbomex.az.gov
Podiatry Board: www.podiatry.state.az.us this link is bad, should be http://www.podiatry.az.gov
Dental Examiners: www.azdentalboard.org
Optometry Board: www.optometry.az.gov
Homeopathic Board: www.azhomeopathbd.az.gov
Psychology Board: www.psychboard.az.gov

New fax machine & confirmation reports

Noticed today that the setting had been changed so that the fax was automatically spitting out a confirmation report for every fax sent. Found the manual for our fax machine model online and discovered how to change this back to not give an automatic print confirmation (if someone needs one they'll have to press the setup button, 2, 3):
Print fax confirmation reports
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press right arrow enough times to select Off Does not print a fax confirmation report when you send andreceive faxes successfully, and then press OK.

Goodwill Career Center faxing

I called, and although the woman said their fax machine was outbound only, she said that people may receive a fax at their center if it's job search- or DES-related, but that the person will need to be there at the time they receive the fax. They will not hold faxes for people, and they won't give out the fax number unless you're at the center. This is at SW Alma School Rd. and Ray Rd., next to the Goodwill store.

Cool AARP technology site

Stumbled upon this: http://www.aarp.org/learntech/computers/

Includes Basic (and intermediate) Web lessons: http://www.aarp.org/learntech/computers/basic_web/
I'll put it somewhere on the site. . . any suggestions?

Google map of Phoenix Area Libraries

I created a Google map of area public libraries and embedded it in our Library catalogs webpage:
http://chandlerlibrary.org/internet/catalogs.htm
Let me know what you think. Any suggestions?

Oddest book titles prize shortlist announced

This is funny! http://www.thebookseller.com/news/53656-oddest-book-titles-prize-shortlist-announced.html My favorite is Cheese Problems Solved. £135? That's $265! For a book about cheese. . . problems!?

Deleting info in Workflows

Important info from Peter's email
Our current version of Workflows requires you to delete a line in the Address or Extended Info tab area using the following process:
1) Click on the line to be deleted. You do not need to highlight the entire line. Simply click on the line once.
2) Near the top right hand corner of the 'Modify User' box you will see a blue star. Hovering over that star will reveal the word DELETE. Click on that once.
This deletes the entire line.
-----------------------------------
I have noticed that even if you delete all the text from a field and then go back to "Make More Changes" to make sure it's gone, it doesn't show up. The supposedly deleted item appears as if it's been deleted and will not show up until you do a Display User or Modify User and go back in. It's pretty tricky.

Adult Education - Events Calendar links

I made the Program Introduction dates on the Adult Education webpage link into the calendar, with the exception of Feb 26, which is not on the calendar (Donna is aware). You can go to the Adult Ed page to find the links to sign people up for these, which is probably a little quicker that searching the calendar.

Autorecovery on Public PCs

Autorecovery should work on the public PCs, provided the patron's been typing a few minutes. The guys have configured Word to do an autorecovery save into the D Drive. If a patron's computer loses power in the middle of their unsaved work, you can try the following:

1. Have them log back in (should be able to click on "Click here if your session was interrupted" and just enter PIN).
2. Open Word.
3. File-->Open (should open the D drive's files folder)
4. Use the "Files of type" dropdown arrow to select "All Files"
5. Look for a file named something to the effect of "Autorecovery save of Document..." Most likely it will be "Autorecovery save of Document 1.asd"

I saw Jeff do this for a young woman today, and I experimented myself and it worked for me, too.
From Jeff: The autorecovery threshold is set to every 1 minute. From my experience, it works about 90% of the time.

Start a new line within a cell (in Excel)

I had to look this up a while ago, and I just wanted to share, because you might need to do this in your Learning Program log--specifically, in the "Comments on Learning Experiences" cell. If you want to insert a line break (~hard carriage return) in a cell to move text to another line, hit
ALT key + Enter.

GED Books available in the Learning Lab - Marybeth's update

I discovered that our Learning Lab instructors will give their GED study books (they still say CORE in the catalog) to anyone who needs them to check out. You can send someone up if we don't have any on the shelf, if they are open. . .
Marybeth: "We recognize that the GED materials in the general collection are very popular! As a way to get our materials into the hands of our customers, we have allowed SOME of the materials that are housed in the learning lab to be checked out by the general public (do not need to be enrolled in one of our classes). The available materials have been processed and are available on a separate, marked shelf in the Lab. They can be viewed during the open hours of the lab. We would like to see interested folks come to the lab to see the materials themselves so they can talk to one of the instructors about the lab, our classes, how to use the materials, and other strategies that they can be doing in attempt to achieve their learning goals. Checkout is for the normal 3-week time period using their CPL library card. They should be checked out and returned using the normal circulation procedures and the overdue process is applicable to all users, regardless if they are in our classes or not.
A few requests:
The opportunity to view/checkout materials is available during open lab hours only since during the non-lab hours we have classes going on and it would be a disruption.
The materials available for checkout may vary from day to day since our classroom instructors may pull items for use in their classes (that is the priority for these materials).
If you have any questions, please don't hesitate to ask!

Wireless Duplicate User Errors

Ron discovered a new and interesting error. A guy was getting a duplicate user error message for the wireless, and we did not see his card number in the list. He couldn't log in with one of our guest cards, either. Ron found his IP number (somewhere in his Wireless settings) and checked that against current users and there it was! He was logged in with yet another card, and it was not letting his IP go. Ron logged him out, and all was well.

Pew Report: Online Activities & Pursuits

There are several major findings in this report. One is this: For help with a variety of common problems, more people turn to the internet than consult experts or family members to provide information and resources. Another key insight is that members of Gen Y are the leading users of libraries for help solving problems and in more general patronage. . . .

The survey results challenge the assumption that libraries are losing relevance in the internet age. Libraries drew visits by more than half of Americans (53%) in the past year for all kinds of purposes, not just the problems mentioned in this survey. And it was the young adults in tech-loving Generation Y (age 18-30) who led the pack. Compared to their elders, Gen Y members were the most likely to use libraries for problem-solving information and in general patronage for any purpose. Furthermore, it is young adults who are the most likely to say they will use libraries in the future when they encounter problems: 40% of Gen Y said they would do that, compared with 20% of those above age 30 who say they would go to a library.

Other GED Testing sites

On the Adult Ed page under GED Testing, I added a link to a document that our GED examiner sent us that lists two other places she does testing locally:
http://chandlerlibrary.org/core/gedtesting_2008.pdf

ICAN will supervise youth needing court-ordered community service

Added this to our volunteering page: ICAN - Improving Chandler Area Neighborhoods (tel. 480-821-4207) will supervise youth 18 and under needing to do court-ordered community service. More info & application online

Courier Schedule

from Peter. . .
"Times are approximate and may change without notice on
any particular day."

Morning route
9:00 AM - Downtown
9:30 AM - Sunset
10:00 AM - Hamilton
10:30 AM - Basha

Afternoon Route
1:00 PM - Downtown
1:30 PM - Sunset
2:00 PM - Hamilton
2:30 PM - Basha

East Valley Tribune online archives

Lynne reminds us we have access to the East Valley Tribune online archives with our library account. Login and password are in the rolodexes. They have 2003-current archives available:
http://epaper.aztrib.com/

Can't use delete key?

Helpful email from Saren:
I had an interesting question from a customer today wondering why when he highlighted text on his Word document, and hit the delete key it did not delete. I could not see why it was not deleting, but you could still hit the backspace key to remove the text. I asked Jeff about it, and he figured it out.
When text is highlighted and the delete key is pressed, you will see on the bottom tool bar, left hand corner a message saying Delete Block? No (Yes) . So to delete the highlighted text you either need to press Y on your keyboard, or N if you don't want it deleted. This is a default setting right now, but customers can omit this function with each session by going to Tools, Options, Select the General Tab and uncheck Help for Word Perfect Users . By unchecking this box, text will be deleted right away without having to press Y. Jeff hopes to change this down the road, but this is the way it is on the public computers for now.

Free Flu Shots

Chandler Regional Medical Center
“Drive Flu” medical clinic
Free to first 1000 18 and older
Saturday, October 27, 8-11
475 S Dobson Rd.

Holiday assistance

I haven't gotten any calls yet, but I went ahead and checked with the Chandler CAP office; they say they don't know what they're doing yet regarding holiday assistance. She faxed over info from Salvation Army about what they're doing. . .
Salvation Army Christmas Assistance Signups (tel. 480-963-2041)
Applicants must be residents of Chandler, Gilbert, Higley, Queen Creek or Sun lakes

• Nov. 6, 8, 9: 9-11am & 1-2:30pm
• Nov. 7: 9-11 am
• Nov 12, 13, 15, 16: 9-11am & 1-2:30pm
• Nov 14: 9-11am
• Nov 19-20: 9-11am

Requirements--All those receiving Christmas assistance must have the following:

• Social Security Card for all members of the family
• Birth certificate for each child in household
• Picture ID for all adults/Mexico ID okay
• Proof of Current Address (current utility Bill/rental agreement)
• Proof of Income (current check stub or DES print out)
• Proof of Expense (rent, current bills)

Toda persona que reciba ayuda para Navidad debe traer lo siguiente:

• Tarjeta de Seguro Social para cada miembro de familia
• Acto de nacimiento o tarjeta de ACHHS
• Foto ID para todos los adultos/ID de México está bien
• Prueba de su más reciente dirección (recibo actual/corriente de utilidades o contrato de renta)
• Prueba de ingresos (talon de cheque mas reciente o copia de ayuda Welfare)
• Prueba de gastos (renta, recibos corrientes/actuales)

------------------------------

FYI, they're also having a Thanksgiving Dinner from 11-1 at the Community Center. I'll try calling some of the other places we have listed to see if they have any plans they want to share.

FAFSA forms

News from the U.S. Department of Education about the 2008-09 FAFSA forms:

For 2008–09 paper FAFSAs will not be available for order in bulk. Students will be able to obtain a paper FAFSA by calling the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243) or by visiting www.edpubs.org. Students may request up to three copies of the paper application and should receive their FAFSAs in three to seven business days.

Railway Museum collection

From Saren's email:

You have probably noticed on the catalog materials that have the call number as the Arizona Railway Museum. These items were cataloged many years ago by Libby. We rarely have customers request these items, but in case you do their collection is a non-lending collection. The museum has moved over near Tumbleweed Park, but at this time their library is still housed in their old building near Chandler Blvd. If any customer would like to view their library or just a book in their collection, all they need to do is contact Russell Lassuy, and he is happy to make the arrangements.

His phone number is 480-298-2860. I have written this information down on the rolodex card filed under the Arizona Railway Museum.

Volunteer Center closes

This is terrible! From their website:

Important Announcement
September, 2007
Since 1962, the Volunteer Center of Maricopa County has been dedicated to promoting and supporting volunteerism to enhance the quality of life in our community.
After 45 years of service to the community, the Volunteer Center has closed its doors.
"After a strategic in depth review of our organization and considerable deliberation, the Board concluded that the promotion of volunteerism and coordination of volunteer services within the community can be
enhanced by working through other community agencies", said Rosemary Gannon, Board Chair of the Volunteer Center.
While the Volunteer Center has successfully met community volunteer needs for 45 years, with our pending closure, we would like to ensure that volunteers and agency partners alike continue to get the volunteer services they need. The Make A Difference organization has been providing volunteer services in Greater Phoenix for 15 years and is well-equipped to handle any volunteer-related inquires from youth and adult volunteers, companies and other community service organizations. Please visit their web site at www.makeadifference.org or contact them directly at 602-973-2212. . . .

Programs and services will be operating through Friday, September 14, 2007. For more information call 602-263-9736.

I'll update the website asap.

No PIN through email

From Saren's email:

I verified with Peter and Dan, and Peter prefers that we do not give out a customer's PIN number through our email service. He would prefer they either call or come in person to get that information. On the phone have the customer verify their phone number and address, and in person either look at their ID or verify the address and phone number. He also said if we end up giving a customer their library card number and PIN number over the phone, we do not need to count it as a look-up.

Opening WPS (Works) files

It's possible to open Works (WPS) files on public computers, even though it may seem like it's not.

1. You MUST copy the file to the computer first.
2. Open MS Word.
3. Use the file open in Word to find the file and open it.
4. Follow directions to install the converter when prompted.
   
5. You MAY have to tell the computer several times to "Ignore" a problem with a registry key (Jeff is looking into fixing this)

Bonus steps:

1. Recommend that the person save the file as a Word document at that point.
   
2. Tell the person to take the extra step to save as a '.doc' when they create files on their home computer using Works in the future. This will save them the headache of not being able to open their files on other computers.
   

Graphic printing problems in Publisher 2003?

On the public printers, if a patron's graphics all don't print out, try the following:

On the File menu, click Print.
Click Advanced Print Settings, and then click the Graphics and Fonts tab
Under Graphics, click Print low-resolution linked graphics
Click OK.

Federal School Code List

From the Federal Student Aid office: "The 2008-2009 Federal School Code List will be available as of November 1, 2007, on the Information for Financial Aid Professionals (IFAP) Web site at http://ifap.ed.gov/. You will be able to search the document online as well as print, download, and share the PDF file if desired. The online document will be updated on a quarterly basis with an errata sheet, to easily identify changes."
The list will no longer be distributed in hard-copy format.
Students can still access the code list on the FAFSA (http://www.fafsa.ed.gov/) website or on the National College Access Network website, http://www.collegeaccess.org/NCAN/.

Problems with Anti Virus on public computers

From Ron: "With the new Anti Virus upgrade, we are finding problems such as this [inability to open certain pdfs] and are able to correct them if we can see the problem as it happens . We have the ability to log the problem and make any corrections, but we have to do it prior to the next session starting because the next restart eliminates any logs. If you can let the rest of the reference staff know this, and have then contact us as soon as these problems occur, we can come out and determine what setting we need to change in the Anti Virus settings to eliminate the issue."

Where to RECEIVE a Fax

Nearest places to receive a fax (please add any you find):
Staples at SW corner Alma School and Chandler: 50¢/page
Fedex Kinkos at NE Dobson and Chandler: $1/page

Photos of Graffiti

Ranger Rachael asked that we take photos of the graffiti that we encounter around the library. You can email it to her (she's in the Chanweb directory, look under her first name).

Christmas Tree Permits already!

It's beginning to look a lot like. . . Christmas? Already got a question about Arizona National Forests’ Sale-by-mail Christmas Tree Program. Guess you can't blame them--the deadline for lottery entries to be postmarked this year is October 1, according to the Christmas Tree Hotline number (602) 225-5258. The applications for the lottery will be available at various locations (presumably here, too) on September 4. They'll have info online on September 1.
Printable packet here: http://www.fs.fed.us/r3/tonto/christmas/AZ_SBM_Xmas_07_Form.pdf

They are supposed to have Internet applications, but they aren't available yet.

Weeding & Discarding

New info on Chanwik:

Creating a weed list in Workflows

Discarding Procedures and Practices

Running a chkdsk on a flash drive!

I discovered today that you can run a chkdsk on a flash drive, not just a floppy! Follow the 'Repairing disks' directions in the 'Care and Feeding' manual, remembering to put the correct drive letter in (not 'a,' which would be the floppy drive). Today, for example, the drive was the letter 'g,' but you never know. Take a look in 'My Computer' first to confirm the drive letter.

New Business Listings

Joe tracked down a source for new business listings. There is a "Business Leads" column in both the Arizona Business Gazette and the Phoenix Business Journal, which lists new businesses in the greater Phoenix area (nothing limited to Chandler, unfortunately).

Holds for WEBCAT

We just saw a rash of holds for WEBCAT. Dan sent an email about this a while back -- I've long since deleted it -- but we can just delete these holds. They're generated when a hold is placed in the system but can't be tied to a patron, so there's nothing we can do with them. Just delete the hold and route the item wherever Sirsi tells you to route it (usually back to the shelf).

Real Estate Exam

Information about the Experior exam, from Deidre and Lynne's emails:

The Arizona Department of Real Estate (ADRE), a government agency, is charged with enforcing the laws and rules governing the real estate profession in Arizona. Thomson Prometric, formerly Experior Assessments, is an independent, professional examination company under contract with ADRE to develop and administer licensing examinations for salespersons and brokers in real estate, cemetery and membership camping sales. Arizona is not reciprocal with any other state or country. An applicant for a real estate, cemetery or membership camping license in Arizona must meet the Arizona requirements in effect at the time of application regardless of the applicant's licensed status in another state.

---

These exams seem to change ownership often. The last time I called Learning Express to find out if they were keeping up with new editions/owners of the test material, they claimed they were current within the last 6 months. Our database shows Thomson/Prometric (Experior) for the real estate exams.

Car hit in Library parking lot

Copied from Saren's email:

A car was hit in the Library parking lot today. I paged to see if someone with the license number and model of car was in the Library, but no one showed up. I called the Police, but they told me they do not send out an Officer if the incident happened in a private parking lot (although it is the City parking lot, but who knows), so all the driver needed to do was leave a note with her name, insurance information, and phone number on the vehicle she hit. That may be helpful for future fender benders.

Helpful tips (PDFs and Workflows)

Copied from Saren's email:


Just wanted to pass along a couple of things I have come across lately that may be helpful.
The first one is about printing a PDF file. Today a gentleman's print job was not being sent over to the printer, and since there were no pending print jobs I thought something was wrong with the printer connection. Of course it was first thing in the morning, but there always seems to be a print job or two pending. We called Ron and the issue was not our printer, but the PDF file the customer was trying to print. Apparently the document had been set up not to print, but was not giving any type of message to let us know that. The solution was to copy and paste the document or selected text into Word, and then print from Word. I would gather this does not happen very often, but in the future if a PDF file will not print, then just copy it into Word.

The other thing I found out about is on Workflows. Sometimes it is almost impossible to figure out when a library card was issued to a customer, but here is the trick. When you pull up the card information, go ahead and click on the customer's name, and that will give you a quick snapshot of the account, and will also tell you the user date created and privilege granted date. The user date created is when the account was first set up, and the privilege granted date is when the card was last renewed. Probably some of you already knew this, but this little trick does come in handy.

Flags at half mast

Thanks to Jan, I've figured out who's in charge of lowering the flags to half-mast. Jennifer Honea tells B&F to lower the flags, after she gets the order from the governor's office. If we get questions about why the flags are lowered (or if we're just curious), we can call Jennifer at x2228, or check the governor's press releases page at: http://azgovernor.gov/media/Press%20Releases.asp.

Baker & Taylor cart instructions

Creating and Transferring Carts in B&T (new procedure as of Spring 07)

Creating a cart

1. Go to the Carts tab.
   
2. Don’t use the Quick Setup. Instead, click the small link that says “Create New Cart – Full Setup.”
   
3. Name your cart. We should have these four carts each month:
   · DT Replacements mm/yy – Fic
   · DT Replacements mm/yy – NF
   · DT Customer Requests mm/yy – Fic
   · DT Customer Requests mm/yy – NF
   
4. Make sure Cart Availability is Open, and Cart Visibility is Private.
   
5. Check the Grid Enable: Yes box.
   
6. Click the Create Cart button.
   

Carts should be transferred at the end of the relevant month, or when the total quantity reaches 25. If you have the mending for the month, please transfer both the replacements and customer request carts at the end of the month.

Transferring a cart

1. Go to the Carts tab.
   
2. Make a note of the total list and discount prices for the cart. Forward this information to Lynne.
   
3. Use the Select Function pull-down menu to choose Transfer.
   
4. Click GINGER MILOSERNY, then click the Add button.
   
5. Uncheck “Keep a copy of my cart.”
   
6. Click the Transfer button.
   

Arizona Railway Museum

Copying the information from Saren's message, in case you're trying to find it again:

The Arizona Railway Museum has moved over by Tumbleweed Park.

Their new address and hours are:

Location - 330 E. Ryan Rd. (Ryan Road is south of Germann and east of Arizona Ave.)
Hours - September 9, 2006-May 27, 2007 Saturday-Sunday 12:00-4:00 p.m.

Also here is their website: http://www.azrymuseum.org/

Windows Vista / Office 2007 converter

Ron installed a converter for files created with Windows Vista/Office 2007 on Ready Ref 1 and 2. So if someone comes in with a file on a disk that's too new to open with our regular computers, we can put them on a Ready Ref machine.

"The Secret"

In case you haven't been bombarded with this request yet, or if you have but you just can't remember the author to look it up:

People usually ask just for "The Secret" or maybe "The Secret laws of attraction." The title of the book is "The Secret," the author is Rhonda Byrne, and the phrase "Law of attraction" appears in the book's blurb but is not part of the title. We've ordered a lot of copies of the book and audiobook, and there are a lot of holds. (It's been on Oprah -- small wonder.)

People might also ask for the title "The Secret" and an author of Michael Beckwith. Michael Beckwith appears on the DVD version, although we don't yet have a full catalog record for the DVD, so a catalog search on his name won't find it. You can find the DVD by searching for "Secret" and "Byrne".