Thursday, July 03, 2008

Meebo Tips from their Troubleshooting Guide

I keep getting logged out of my IM account
<snip> Try clearing your cache and refreshing your page. If you don’t know how to clear your cache [see Clearing your cache below]
Once you've cleared your cache, go to http://www.meebo.com/ and hold down the ctrl key and F5 function key simultaneously. This will force the browser to load the most current meebo source with the latest updates.

I can’t sign into meebo
If you're unable to sign in to meebo it can mean a number of different things. Please check the following:
1. Check your network connection. [this probably won't be the case]
2. Make sure your username and password for the particular network you’re accessing are correct and match. [we have it saved, so this probably won't be the case]
3. You may have logged into a network and not been properly logged out…wait about 5-10 minutes and try again. [this might affect us, unfortunately - we probably need to make sure to log out before signing in at the other machine]
4. Try using another browser.[i think this means closing that window and opening a new browser window]
If you've checked the above mentioned possibilities, send an email to comments@meebo.com

I can’t get the meebo web site to load properly
1. You may be behind a firewall that’s interfering with your access to meebo.Try https://www.meebo.com/. [?]

Clearing Your Cache/Cookies
Many issues can be alleviated by clearing your browser's Cache and cookies. Before you clear your cache and cookies for the first time, close all of your browsers, then open up a new one.

For Internet Explorer users:
1. Click on “Tools”
2. Select “Internet Options” from the drop-down menu
3. Click on the “Delete” button in the section for Browsing History
4. Click the buttons to “Delete files…” and “Delete cookies…” or click on the
“Delete all” button
5. Click “Yes” in the confirmation dialog box
[and this is interesting]
You should also every now and then force your browser to load the most current meebo source with the latest updates. To do this, go to www.meebo.com, hold down the ctrl key and f5 function key simultaneously.

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